My pal in Ottawa forwarded the following customer communication to me because she was so impressed by it. It's just a simple, automatically generated text message, but it perfectly captures a quirky tone that makes this company stand out from the rest. I thought I'd share it with you on this fine seven-more-sleeps until I'm on holiday morning.
---------- Forwarded message ----------
From: CD Baby loves Heather <orders@cdbaby.com>
Date: Thu, May 7, 2009 at 2:48 PM
Subject: Heather - Your CD Baby Order! (#47494XX)
To: Heather (email address)
Heather -
Thanks for your order with CD Baby!
=== Shipped Items ===
** Shipped on 2009-05-07: **
2 of DOUG RILEY, W/ TYLER YAREMA & JOHN ROBY: Stride ($13.47 each)
***************
SHIPPING: $9.56
GRAND TOTAL : $36.50 - US Dollars
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, Thursday, May 7th.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!
Thank you, thank you, thank you!
Sigh...
--
CD Baby
the little store with the best new independent music
http://cdbaby.com cdbaby@cdbaby.com (503)595-3000
From: CD Baby loves Heather <orders@cdbaby.com>
Date: Thu, May 7, 2009 at 2:48 PM
Subject: Heather - Your CD Baby Order! (#47494XX)
To: Heather (email address)
Heather -
Thanks for your order with CD Baby!
=== Shipped Items ===
** Shipped on 2009-05-07: **
2 of DOUG RILEY, W/ TYLER YAREMA & JOHN ROBY: Stride ($13.47 each)
***************
SHIPPING: $9.56
GRAND TOTAL : $36.50 - US Dollars
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, Thursday, May 7th.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!
Thank you, thank you, thank you!
Sigh...
--
CD Baby
the little store with the best new independent music
http://cdbaby.com cdbaby@cdbaby.com (503)595-3000
3 comments:
so. awesome.
:D
I love CD Baby. I've been ordering from them for years. At least every few months they remind me that they love me, too.
It's also great because artists get a much higher percentage off sales at CD Baby - and they give you the option of removing the plastic before mailing your CDs - thus saving you shipping costs.
That's hilarious! I love it!
Post a Comment